We Are Here To Help

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Please feel free to reach out to our support staff here

 
How long will it take for shipping ?

We are as excited as you are about your purchase. Your merchandise will be processed within 24 hours from your order date via standard shipping through UPS. You will receive your merchandise in 5-8 business days. For orders outside U.S., allow 10-12 days for delivery.

Note: Shipping times may vary during high volume order periods (i.e. holidays, sales promotions etc…) **Business days are Monday – Friday, excluding federal holidays within the United States.

How much does shipping cost?

Beyond A Cliché offers free shipping for all orders $49.99 and up. Your total shipping charges will be as follows.

Domestic:

Standard Shipping (5-7 business days) – $9.95

Free Shipping (5-7 business days) on orders $50.00 & up

International

International Shipping (7-10 business days) – $13.95

Free International Shipping (5-7 business days) on orders $50.00 & up

Note: Shipping times may vary during high volume order periods (i.e. holidays, sales promotions etc…). For international shipments does not include delays due to custom

How to check the delivery status of my order?

If you have a Beyond A Cliché account. Just simply log into your account and select the order you want to track. If you order has shipped a tracking number should be available. If you do not have a Beyond A Cliché account, please contact customer service using our contact form.

What are Custom fees, duties and taxes?

Duties and taxes are charges that are calculated by Customs using detailed information of the goods in your shipment. The duties and taxes are collected when you retrieve your package in your destination country.

How is the Customs fees handled?

You the receiver will pay for Customs charges prior to delivery. Beyond A Cliché will not be charging you this fee. The payment you make with Beyond A Cliché is separate from what your country wishes to tax you. This fee will be calculated on your country’s own regulations concerning imported goods.

What is your return policy?

You may return items within 14 days from delivery for store credit if you are not satisfied with your purchase. This includes broken jewelry and defective diffusers within 14 days of delivery.

All merchandise purchased through a promotion (for example: discounts, rewards points) will be store credited at the value purchased.

Can I change or cancel my order?

Orders cannot be changed or canceled online. Contact us immediately after placing your order, and we will do everything we can to accommodate your request. We recommend calling us first at (931) 452-1272 M-F 9am-6pm (EST) or submitting a request. Our automated processes fill orders in less than 24 hours, so the time window for changes or cancellations is very short.

What is the best way to contact you?

The best way to contact us is by submitting a contact form or calling us at (931) 452-1272 M-F 9am-6pm (EST)